Predicting the future is hard, but we can always follow trends to get an idea. For eCommerce, the trends reveal that providing a frictionless customer experience is a must for companies that wish to stay relevant in 2021 and beyond.
In fact, according to Gartner’s Magic Quadrant for Digital Commerce, “by 2022, organizations using multiple go-to-market approaches for digital commerce will outperform non-commerce organizations by 30 percentage points in sales growth.”
To be successful using multiple go-to-market approaches, brands should consider following the headless approach. With headless commerce platforms becoming more common as we approach technological maturity, it has become easier for brands to deliver converting commerce experiences cost-effectively.
The thing is that the omnichannel approach, and the convenience it brings, has shortened the customers’ attention span. For instance, remember when Amazon started selling through Amazon Echo devices and consumers swooned and marvelled at Amazon's innovation?
Now, customers are used to it.
The good news is that not all eCommerce brands have remained stuck in their website-shaped shells. Some have embraced headless commerce platforms to sell, upsell, promote, entertain, and even storytelling using digital signage, in-store augmented reality apps and more.
In this article, we're diving head-first into the world of headless commerce.
What is Headless Commerce?
Headless commerce architecture is similar to headless CMS architecture in the sense that a headless commerce solution can store, manage, publish, and pull content from other applications headlessly. In other words, you can pull in content from anywhere, and push it out to any front-end.
With commerce in the equation, retailers and wholesalers can benefit by extending their experiences and products to new channels. Whereas a legacy CMS couldn’t display products and complete checkouts on a digital sign or smartwatch, a headless commerce solution can.
Learn More: What is a Headless CMS?
Why Is a Headless Commerce Platform Important in 2021 and Beyond?
A headless commerce platform doesn't just allow you to sell on more channels and devices.
With a headless eCommerce platform you can:
Deliver 1:1 Personalized Experiences
A headless solution simplifies personalization for companies in multiple ways. For instance, retailers can integrate region-specific payment methods and offer additional regional payment gateways without replatforming.
Also, since your backend stores the information multiple channels use, you can distribute personalized offers across devices based on actions your customers have taken in other platforms.
Integrate With Third-Party Software
Traditional commerce platforms tend to be monolith solutions where if you want to add a new feature you have to use a plugin that slows down your eCommerce store in the long run. For eCommerce retailers, a slow site means fewer customers. Luckily, the headless architecture enables integration with best-of-breed software tools for improved performance.
Scale To New Markets and Segments
A traditional commerce platform doesn’t give customers the option of changing language much less enable content localization in their websites, which represents a barrier for users whose language isn’t English or aren’t located in an English-speaking country. A headless eCommerce solution gives marketers the ability to offer automatic translation for users to give them a seamless storefront experience.
Cut Down IT Costs
Most headless commerce solutions use a SaaS business model that’s based on cloud infrastructure. Commerce cloud platforms like AWS and Azure reduce maintenance costs and increase uptime without increasing your IT costs, especially when compared with traditional, monolith platforms hosted on-premise.
Use Your Favorite Frontend
Since the headless architecture enables frontend developers to use their preferred frontend frameworks and libraries, the headless approach gives developers almost infinite ways of customizing the presentation layer. APIs make connecting the appropriate frontend layer a simple task. With a headless commerce platform, you can create progressive web applications (PWAs) that work seamlessly from your browser and single-page applications for your storefront.
Centralize Assets and Content
Ecommerce platforms are known for being hubs where you can centralize and store your data, but the headless approach, and its flexible backend, things get taken to the next level as it simplifies and streamlines content delivery to different platforms.
Enable Content Display in Digital Signage and IoT Devices
Recent research by the Journal of Advertising Research shows that digital signage can boost incremental sales by as much as 25%, and when you consider how a digital sign can be used to engage a customer, that figure comes as no surprise.
Headless Commerce Examples & Use Cases
When it comes to headless commerce, you’ve already seen it in action. When you visit your local fast food restaurant and order using a digital screen, that’s headless commerce in full swing.
But how else are brands taking the head off their eCommerce experiences?
1. Specialty Produce
In an attempt to showcase the company’s entire operations process to its employees, with food going from farm to plate, Speciality Produce leveraged headless commerce software to enable its employees to submit user-generated content.
Thanks to that content being managed headlessly in one, central place, Specialty Produce was able to identify the most relevant posts, and publish it across digital screens, websites, jumbotrons, mobile sites, and social media.
2. Michael Kors
Nick Reshamwalla, Director of Digital at Michael Kors, stated that the brand has “over 20 sites in nearly a dozen languages and multiple currencies. Moving towards a single code base was essential to streamlining testing and release management which in turn allows Michael Kors’ team to continue delivering superior user experience to our online shoppers.”
By implementing a headless commerce system, Michael Kors positioned themselves to integrate, push, and pull content to and from other software. They were also able to manage their digital experiences with lower costs thanks to the centralization of their code and front-end agnostic content. This also made scaling much faster and cost-effective.
To facilitate the customer experience in-store, makeup brand Sephora launched ModiFace, an augmented reality application that shows customers what their face might look like if they were to apply certain Sephora products.
Since its launch, Sephora has noticed lower product return and exchange rates. Plus, their pop-up stores have never been more alluring.
4. Campus group Canada
Compass Group Canada is a global leader in contract foodservice and support services, managing tens of thousands of meal plans for educational institutions, professional and leisure organizations. Thanks to Agility CMS, now students and staff can easily order meals on any device. Content is easily managed by multiple stakeholders, with secure user accounts set up for 75 content editors.
Using the Agility CMS, Compass Group a new responsive site that houses all schools, with an improved, easier-to-use portal and robust Ecommerce capability. The new DineOnCampus.ca site dynamically updates the banner name and content offering based on the customer’s province and school selection. The new site also provides a consistent layout across all individual school sites.
5. Visit Orlando
Visit Orlando is the official tourism association for Orlando, the most-visited destination in the United States. They are a registered not-for-profit trade association that represents moreover 1,000 member companies making up Central Florida’s tourism community.
Before headless eCommerce was implemented, the staff had to manually issue tickets because their former site couldn't handle a ton of traffic and would crash during their busy times. Tickets also had to be processed in batches (once a day), and because of this, the staff was burdened with the workload while customers were upset that they couldn't purchase last-minute tickets.
Rolling out Headless commerce with Agility CMS, online revenue went up by 20%.
Most importantly, in December, the CIO and Director both remarked that they had taken a 4-day weekend for Thanksgiving for the first time in many years!
Roadblocks To Headless Commerce Implementation (And Your Brand's Way Around Them)
While a headless system or a headless commerce solution might certainly give you plenty of gains, a pure headless CMS might be too difficult to wield for most marketers. If it doesn’t work for your marketers, then it won’t serve your brand.
Is it marketer-friendly?
Marketers need to be able to preview content and products on channels like digital signage. A headless CMS will provide you with the capabilities to get your content to the right channels for commerce, but that doesn't mean that your team will be able to get the most out of it.
That's because many CMS platforms are built for technical team members.
Agility CMS, on the other hand, has more than enough marketer-friendly features to make sure your team has everything it needs to get content in front of customers. Features like the Rich Text Editor with WYSIWYG and source view, along with a built-in Image Editor for cropping, resizing, or other simple image editing tasks are user-friendly.
When combined with the ability to link products to shared content using linked content fields, they make Agility the perfect fit for your commerce marketing team.
Integrating payment systems.
Another roadblock you may be facing on the road to headless commerce success is the current infrastructure for taking payments on new channels. Integrating payment systems is crucial to a successful eCommerce strategy. Unfortunately, not every CMS platform has the right capabilities to make it easy.
The solution is cloud-based hosting that covers the entire digital commerce experience. Agility trusts Azure to handle this and you should too. Agility allows you to sell products or tickets from any platform with a seamless shopping experience.
With Azure, for instance, your business has the freedom to build, manage, and deploy applications on a massive, global network using your preferred tools and frameworks.
Start Your Headless Commerce Journey: Set An eCommerce Store With Agility CMS, Next.js, and Snipcart
Creating an eCommerce store with Agility CMS is simple because, with Agility, you can deliver content to any front end using any coding language via RESTful APIs, regular APIs and GraphQL, our open source SDKs, and Jamstack architecture.
Agility CMS offers marketers built-in page management features, with which they can create, manage and organize pages using reusable blocks and sitemaps – all without having to rely on a developer.
Next.js is a frontend framework that enables developers to export individual components of an app and build applications modularly, reducing load times and enabling every eCommerce retailer to build and deploy their eCommerce solution in minutes.
Snipcart is a Jamstack favorite tool to add a shopping cart to your website and start accepting international payments in minutes. Snipcart is an eCommerce solution that allows you to use a Headless CMS and the frontend frameworks you love. It also offers a full back office management dashboard where you can track and analyze your eCommerce data.
We'll be using this template as a starting point because it uses features such as Native Page-Management and gives you a basic structure for you Next.js website. Our Next.js and Agility starter serves an example based on our recommended best-practices.
To see how these three technologies integrate and help you create a blazing-fast eCommerce store go ahead and check our tutorial: How to start with Headless Commerce
You can also watch this tutorial where we’re joined by Zipwhip’s Full Stack Engineer, Flor Antara; Snipcart’s Co-Founder, Charles Ouelette; and Agility CMS’ VP of Product and Operations, James Vidler.
If you want to learn more about how your eCommerce content can go beyond your website and mobile application? Check out our guide to a winning content architecture strategy.
If you want to learn more about why Agility CMS is faster, make sure you read these articles: