Your own personal concierge
We started out as an agency building websites for clients, so we don't just know our product. We know how you need to use it, and we can give you advice well beyond the CMS. The more unique your project, the more excited we get. Every customer gets two layers of support: our Concierge team, who know your project inside out, and our Help Desk, for when something needs fixing fast. Think of us like a coach who knows the game, right there with you the whole way.
Bigger isn't always better. It's how we do it.
We're a small team that has helped customers through every kind of project for over 20 years. We know Agility inside out, we know how to put AI to work with it, and we know development. No hoops, no 48-hour waits, just direct access to the people who'll solve your problem. Agile is in our name, after all.
Support six ways. What's your flavor?
Everyone likes to get help differently. Some people want to figure it out themselves, others want their hand held. We don't judge. Pick the way that works for you.
Support in the app
Reach our support team directly in the app whenever you need help with your account or the platform.
Support by phone
Call us and talk to a real person who'll help you work through it.
Support by email
Our support team is available when you need help. Send us an email and we’ll get back to you with an answer and the next steps.
Your Customer Success Manager
A dedicated person who knows your account, your goals, and your team, and checks in before you have to ask.
Support on Slack
Get answers where your team already works, in a shared Slack channel with ours.
Our partners
Need hands-on build help? Our implementation partners know Agility inside out and work alongside our team.
Meet Our Partners
What I like most about the Agility team is their responsiveness and great attitude. No request is too small or too large and they always get back to us with a prompt response. The Agility CMS platform provides us with the flexibility to shape our products to better suit our business needs, yet gives us the framework to build and maintain a robust digital presence. We value our relationship with Agility!
Nitin Anand
Sr. Product Manager, Program and Product Management
Your support questions, answered
Answers to common questions about our support, including phone, email, and in-app help, response times, and how we handle technical issues.
Is fast support only for enterprise customers?
No. Every account gets the same team and the same response standard, regardless of size.
Will I talk to the same person each time I reach out?
Often, yes. Our support team is small enough that you'll likely reach someone who knows your account.
What happens if my issue needs an engineer, not just support?
We escalate it to the people who can fix it, and it stays with the same small team. No bouncing between departments.
Support is in our blood
Let's jump on a call. We'll learn about your project, walk you through a proof of concept, give you pricing, and you can even meet your concierge before you decide.