McKesson Delivers a Solid Employee Experience With Agility CMS

McKesson, #7 in Fortune 500 list. called on Agility CMS to provide a feature-rich intranet and knowledge base. Agility's support team also trained McKesson's developers. Read more!

McKesson Corporation is a company involved in the distribution of medical technology. This includes pharmaceuticals, medical supplies, and care management tools. As an American company, it delivers a third of all pharmaceuticals used in North America and employs over 78,000 employees.

A Need For a CMS For Thousands of Employees

With over 78,000 employees scattered across North America, McKesson needed a platform to centralize protocols and data for franchisees and workers. Due to its enterprise infrastructure with several moving parts and interconnected microservices, McKesson required a CMS capable of integrating into its existing infrastructure.

A Disjointed Employee Experience 

McKesson is one of the largest pharmaceutical companies in North America. However, it suffered from a common problem that plagues even the biggest companies: they had a disjointed employee experience. Documents, data, and assets were scattered across different CMSs and DAMs.  It took employees forever to find needed information causing time-sensitive decisions to be nearly impossible. 

To combat this, Mckesson called on Agility CMS to provide a feature-rich intranet and knowledge base. The Agility CMS support team also trained McKesson's developers to make the most of the platform and revamp their content architecture. With Agility’s microservices-based approach, McKesson centralized its content in one platform. They finally had faster access and better employee engagement.

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"What I like most about the Agility team is their responsiveness and great attitude. No request is too small or too large, and they always get back to us with a prompt response. The Agility CMS platform provides us with the flexibility to shape our products to suit our business needs better, yet gives us the framework to build and maintain a robust digital presence. We value our relationship with Agility!"

— Nitin Anant, Sr. Product Manager, Program and Product Management at McKesson

An Inability to Scale

McKesson needed to store and deliver content at scale but their previous CMS provider didn't give the company the support it needed to thrive. This lack of guidance resulted in a frustrating experience for employees. 

Here's a summary of McKesson's pain points before implementing Agility CMS: 

  • A vast number of content pieces
  • Poor employee experience
  • Clunky employee portal
  • Lack of support 

Agility CMS Delivers a Revamped Employee Experience

Thanks to Agility CMS' microservices-based approach, McKesson gained the tools it needed to provide a solid, centralized employee experience. With Agility's agile platform, employees can reuse components and share content with customers and other employees, enabling faster communication and less chaos in the workplace.

"What I like most about the Agility team is their responsiveness and great attitude. No request is too small or too large, and they always get back to us with a prompt response. The Agility CMS platform provides us with the flexibility to shape our products to suit our business needs better, yet gives us the framework to build and maintain a robust digital presence. We value our relationship with Agility!"

— Nitin Anant, Sr. Product Manager, Program and Product Management at McKesson

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